Items where Subject is "H Social Sciences > HE Transportation and Communications"

A

Alshaibani, Elham and Bakir, Ali (2016) A reading in cross-cultural service encounter: Exploring the relationship between cultural intelligence, employee performance and service quality. Tourism and Hospitality Research, 17 (3). pp. 249-263. ISSN 1742-9692

M

Merkert, Rico and Pearson, James (2015) A non-parametric efficiency measure incorporating perceived airline service levels and profitability. Journal of Transport Economics and Policy, 49 (2). pp. 261-275.

W

Warnock-Smith, David, O'Connell, John F. and Maleki, Mahnaz (2016) Development of intelligence-based ancillary revenues and products. In: 20th Air Transport Research Society Conference, 23-26 June 2016, Rhodes, Greece.

Warnock-Smith, David and Tchouamou Njoya, Eric (2017) The Development of Air Service Agreements in Africa. In: The Economics and Political Economy of African Air Transport. Routledge, Abingdon, Oxon, pp. 61-79. ISBN 9781138203600